Complaints and Returns

Returns policy (withdrawal from the contract)

Update date: 29/09/2025
Shop: maliwojownicy.com
Administrator / Seller: BaseElektric – Artur Idasiak, ul. Leszczyńskiego 4/29, 50-078 Wrocław, NIP 8952003168, REGON 387702759
Contact: modernwallartcompany@gmail.com

1) Short information about returns

  1. The consumer has the right to withdraw from a distance contract within 14 days of receiving the goods, without giving any reason.

  2. Returned goods should be returned complete and, if possible, in their original packaging . They may be inspected only to the extent necessary to determine their nature, characteristics, and functioning (as in a brick-and-mortar store).

  3. The cost of returning the product is borne by the Customer, unless expressly agreed otherwise.

  4. To exercise your right of withdrawal, please send us an e-mail to: modernwallartcompany@gmail.com and attach the completed form (template in point 7) or provide the same data in the body of the message.

  5. We will process refunds within 14 days of receiving your withdrawal notice, with the understanding that we may withhold the refund until we receive the item or provide proof of its return. We will refund your money using the same payment method unless we agree otherwise.

  6. The customer is liable for any reduction in the value of the item resulting from its use in a manner that goes beyond what is necessary to establish its characteristics and functioning.

2) Detailed rules for withdrawal from the contract

  • The 14-day period is counted from the day on which the Customer (or a third party indicated by him other than the carrier) took possession of the item ; in the case of multiple items – from the day on which the Customer took possession of the last of them.

  • To meet the deadline, it is sufficient to send the declaration before its expiry .

  • After notifying us of the withdrawal, the Customer should return the product immediately, no later than 14 days from the date on which he informed us of the withdrawal.

3) Returns address

BaseElektric – Artur Idasiak
Leszczyńskiego Street 4/29
50-078 Wroclaw
(with the note "RETURN - maliwojownicy.com")
Contact: modernwallartcompany@gmail.com

4) Exclusions from the right of withdrawal (Article 38 of the Consumer Rights Act)

The right of withdrawal does not apply, among others, in relation to contracts:

  • for the provision of services, if we have fully performed the service with the express consent of the Client, who was informed before the commencement of the service that he will lose the right of withdrawal after the service has been provided;

  • in which the subject of the provision is a non-prefabricated item, manufactured according to the Customer's specifications or intended to meet his individual needs (e.g. personalisation);

  • where the subject matter is sealed items which cannot be returned after opening for health protection or hygiene reasons if they were opened after delivery;

  • for the supply of digital content not recorded on a tangible medium, if the performance of the service began with the express consent of the Customer before the expiry of the 14-day period and after being informed of the loss of the right of withdrawal.

5) Refund

  • We will refund all payments received from the Customer, including the costs of delivering the goods to the Customer in the amount of the cheapest standard delivery method offered by the store.

  • We do not refund additional costs resulting from the Customer choosing a different, more expensive delivery method.

  • We may reduce the refund by an amount corresponding to the reduction in the value of the item (if it has been used in a way that goes beyond what is necessary).

6) Exchange of goods

If you would like to exchange the product for another variant/model, please contact us at modernwallartcompany@gmail.com – we will inform you about availability and the procedure. Exchanges generally proceed as a return + new order.

7) Sample withdrawal form (to be copied)

(complete and send by email or include in your return package)

WITHDRAWAL FORM
Addressee: BaseElektric – Artur Idasiak, ul. Leszczyńskiego 4/29, 50-078 Wrocław
E-mail: modernwallartcompany@gmail.com

I/We (*) hereby inform you that I/We (*) withdraw from the sales contract for the following items:
– ..................................................................................................
– ..................................................................................................

Date of conclusion of the contract / acceptance: ..............................
Name and surname of consumer(s): ..................................
Address of consumer(s): .............................................
Order number: ..................................................
Account number for refund (if different from the original payment method): .............................
Signature of consumer(s) (only if the form is sent in paper form)
Date: .................................
(*) delete as appropriate

8) Complaints (warranty)

If the product does not comply with the contract (defect, damage, missing elements):

  • submit a complaint to modernwallartcompany@gmail.com (describe the problem, attach photos, order number);

  • we will respond within 14 days ;

  • If justified, we will repair, replace, reduce the price or accept the return and refund the money in accordance with the regulations.

9) Return shipments – recommendations

  • Secure the package so that it does not get damaged during transport.

  • Please include your order number and contact details for faster service.

  • We do not accept cash on delivery shipments.